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Privacy Policy & Terms of Service

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Last Update: 2025-02-26
Effective Date: 2025-02-26

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Golden Bear Hauling LLC aka Golden Bear Hauling and Junk Removal ("Company," "we," "our," or "us") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us.

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1. Information We Collect

We collect different types of information, including:

  • Personal Information: Name, phone number, email address, and physical address when you book services or contact us.

  • Payment Information: If you make a payment, we may collect billing details (processed securely by third-party payment providers).

  • Usage Data: IP address, browser type, and interaction details when visiting our website.

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2. How We Use Your Information

We use your information to:

  • Provide and manage our junk removal services.

  • Respond to inquiries, schedule services, and communicate with you.

  • Process payments and send invoices.

  • Improve our website and customer experience.

  • Comply with legal and regulatory obligations.

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3. Sharing Your Information

We do not sell your personal information. However, we may share it with:

  • Service Providers: Third parties that help us process payments, manage bookings, or improve services.

  • Legal Authorities: If required by law, to protect our rights, or to prevent fraud.

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4. SMS & Communication Consent

If you opt-in to receive text messages from us, we may send appointment confirmations, service updates, or promotions. You can opt out anytime by replying STOP to any message.

Types of Messages You May Receive

  • Service Updates: Appointment reminders, job status updates, and confirmations.

  • Promotions: Special offers, discounts, and company news.

  • Support Messages: Assistance related to your inquiries or services requested.

Standard Messaging Disclosures

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5. Data Security

We implement security measures to protect your information, but no system is 100% secure. If you believe your data is compromised, please contact us immediately.

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6. Your Rights & Choices

  • Access & Updates: You may request access to or updates to your personal data.

  • Opt-Out: You can unsubscribe from marketing emails or SMS anytime.

  • Cookies: Our website may use cookies to enhance your experience. You can manage cookies in your browser settings.

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7. Terms of Service

By using our services, you agree to the following terms:

  • Service Availability: We reserve the right to modify or discontinue services at any time without notice.

  • User Responsibilities: You agree to provide accurate information and comply with our service guidelines.

  • Limitation of Liability: We are not responsible for any indirect, incidental, or consequential damages arising from our services.

  • Payment & Cancellation: Payments must be made as agreed, and cancellations may be subject to fees.

  • Governing Law: These terms are governed by the laws of California.

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8. Changes to This Policy & Terms

We may update this policy from time to time. Any changes will be posted on our website with the updated date.

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9. Contact Us

If you have any questions about this Privacy Policy & Terms of Service, please contact us at:

 

Golden Bear Hauling LLC
Legal Department

Attn: Privacy Officer

1814 N Serrano Ave Suite 9

Los Angeles, CA 90027

Email: david@goldenbearhauling.com

Telephone: (213) 693-1765

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